FAQ COVID-19 | All the answers you are looking for!

We've collected the most frequent questions that have reached us via our booking office or our online channels. On this page we provide the answers as they are certain today and try to keep them short without being superficial. The answers are divided into two sections: Bookings, changes and cancellations; Services and their restrictions for reasons of hygienic/health-related safety and interpersonal distancing.

THE SECTION IS CONTINUOUSLY UPDATED - LAST CHANGE 31.12.2021 – NEXT EXPECTED CHANGE 31.03.2022
 

Which sanitary measure should I undergo when entering the Resort?
Upon your arrival our staff will check the body temperature to you and all members of your family. To enter our Resort, you should bring your Vaccination Pass, i.e.: recovery from illness withing 6 months, final vaccination process within 6 months. Restrictions to enter the resort do not apply to children under 12 years old. We would like to remind you that the molecular or antigens test is not enough or compulsory.
 

Can I change my reservation for 2022 free of charge?

Yes! If you have booked with a Standard or Extra Flexible rate, you can change your reservation within 2 days  before your arrival at the campsite by contacting our booking office not later than 5 p.m.. You can change the number of guests (within the limits of the maximum capacity of the accommodation/pitch), add or remove accessory services or change both the type of accommodation/pitch and the dates of your holiday, always depending on availability.

You will not be charged any fee for these changes. However, any changes made may result in a change to the total cost of your holiday, so that either you may have to pay for the difference, or we may give you a voucher*.

*If the Italian authorities require the issuing of such a voucher 

If you have booked with a PROMOTIONAL rate, you are not entitled to any refund except for the issuing of a voucher* if you must cancel your holiday because of the epidemiological emergency.

*If the Italian authorities require the issuing of such a voucher 
 

Can I move my stay to 2023?

Yes! If you have booked with a Standard or Flexible rate and you wish to move your reservation to 2023, our booking office will issue a voucher with one year validity for the same amount paid. At the same time, you can change the dates and the duration. In this case as well, you will not be charged any fee for the changes, but the changes made may result in a change to the total cost of your holiday, so that either you may have to pay for the difference, or we may give you a voucher*.

*If the Italian authorities require the issuing of such a voucher 

 If you have booked with a non-refundable rate, you cannot make any changes.
 

Can I cancel my reservation free of charge?
Yes! This is possible until the arrival date if you have booked with a Standard rate. If you have booked with an Extra flexible rate you can cancel without any penalty until 30 April 2022; after that date, you can cancel until 5 p.m. on the second day before the arrival date; in this case, the deposit you made will be refunded except for a deduction of 200.00 euros as established by the plan of the flexible rate.
 

If you have booked with a PROMOTIONAL (non-refundable) rate, you can still cancel your reservation, but your deposit will not be refunded.
 

When do I have to pay the balance of my stay?

We do not ask you to pay the balance before your arrival if you have booked your holiday with a Standard rate. You can pay the balance due before the end of your stay using the web checkout function (we will let you know when and how).

The advance payment, in the amount of 100% of the sole accommodation costs, must be paid within 3 days of the booking date if you book your holiday with a Flexible, Extra flexible and Promotional rate.
 

What happens if I don’t show up?

If you simply do not show up without giving prior notice, your reservation will be cancelled, and PuntAla Camp & Resort will keep the deposit already paid or the amount of the first night of the stay (no-show) without any further penalties for the guest.
 

Do I need to pay extra for cleaning?
No, there are no additional fees for the extraordinary disinfection measures required by the latest indications in the guidelines of the competent authorities. We have always considered cleaning of the accommodations to be extremely important. A dedicated and adequately trained team cleans and disinfects the accommodation before your arrival and after your departure, including treatments with hydrogen peroxide.