News

Exceptions to modify or cancel your holiday.

18 Mar 2020 20:01

Dear Guests,

Since more than 50 years, we deal in the touristic and outdoor business. We usually live and work in a natural context, a forest close to sea, and we are feeling quite uncomfortable at home, and for some of us “smart working”. We are all in the same situation and we would like to thank all female and male nurses and doctors, factory workers and public employees for their great job. We can imagine your sorrow and sadness since you might not be able to come on holiday to Punta Ala.

Therefore if we want to say #andràtuttobene (everything will be ok), we need to make a deal with you. Then after, we will be able to say and write #ripartiamoinsieme (we will leave together).

We are willing to allow you to modify the dates of your holiday without penalty. You might give us a notice by writing the new dates, conscious of the fact that some activities like sport, entertainment and restaurants could be open only in the high season or might not be open at all. The price difference will be balanced accordingly. The exception applies for new booking requests or for dates’ modification only for 2020 holiday season. In the event you prefer to cancel your stay, we are willing to issue a voucher (coupon) valid for a future 2021 holiday.

 Frankly speaking we are asking you to trust our company and therefore to pay your holiday in advance. This may allow us to continue our activity, to maintain all our working positions and partners, but above all to give all new and loyal guests the possibility to live an unforgettable holiday experience at the PuntAla Camp & Resort.

According to the ministerial order, our booking office is working Monday to Friday 9 to 1pm. We beg your pardon if we will not be as fast as usual in getting back to your requests.

Best Regards

Thomas Andrew Daddi
Chief Executive
Campeggio Puntala srl